Sometimes the normal direct download from EBSCO databases (see link in the left column) isn't working. This is an alternative way to export citations to EndNote.
Once you have clicked Export, you will see the following menu:
Open EndNote
You can export up to 25 000 results at a time using the "email a link to download exported results" feature. The following video produced by the University of Calgary outlines this process.
Once you have exported your results via email, you can follow steps 5 and 6 above. This video from the University of Akron Libraries demonstrates the process.
Land Acknowledgement
Trinity Western University's Langley campus is located on the traditional, ancestral, unceded territory of the Stó:lō people. We are grateful for the opportunity to live, work, and learn on this land.