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Printing, Scanning and Copying at Alloway Library: Printing

This Guide tells you what you need to know about printing, scanning and photocopying at Alloway Library

Printing from a library workstation for students

As a TWU student, you can print from any public workstation as long as there is enough money in your PaperCut account. 

  • When you are ready to print, just select the print option for the software you are using, and make your choices on the Print menu.
  • You can choose the LibraryBW printer for monochrome (black on white) print jobs or choose LibraryHPcolour for colour printing.
    • note that the colour option for LibraryBW will not print colour!
    • LibraryBW is stocked with letter-size paper (8.5"x11") paper only. Staff can provide legal-size paper (8.5"x 14") No other sizes, such as A4 or ledger size is available.
    • LibraryHPcolour is stocked with letter and legal-size paper. Staff can provide legal-size paper (8.5"x 14") No other sizes, such as A4 or ledger size is available.
    • If you want to use your own paper, use the Print menu to set up your selection.  Ensure that your paper is compatible with library printers.

What does it cost?

Students pay: 

  • For single-sided black on white printing: 8 cents per page
  • For Double-sided  black on white printing: 4 cents per side
  • For colour printing on letter size paper : 20 cents per page
  • For colour printing on ledger and legal size paper:  30 cents per page
  • Double sided colour printing is not discounted.
  • No discount for providing your own paper.

For more information on TWU printing policies

WiFi Printing from your own device as a TWU student

​As a TWU student, you can print  documents in black and white from your own device connected to TWU student wifi, as long as there is enough money in your PaperCut account. 

  • Visit this PaperCut page to install the wireless printing app for your device and follow the instructions for printing from your device.
    • Wireless colour printing is not available.
    • note that the colour option for LibraryBW will not print colour!
    • LibraryBW is stocked with letter-size paper (8.5"x11") paper only. Staff can provide legal-size paper (8.5"x 14") No other sizes, such as A4 or ledger size is available.
    • LibraryHPcolour is stocked with letter and legal-size paper. Staff can provide legal-size paper (8.5"x 14") No other sizes, such as A4 or ledger size is available.
    • If you want to use your own paper, use the Print menu to set up your selection.  Ensure that your paper is compatible with library printers.

Printing problems

If your PaperCount is deducted, but no prints are produced:

  1. Check the printer
    • Does it need paper? Contact staff at the Reserve counter
  2. Check your print settings
    • which printer was selected? Is that the one you expected?
    • How big is your file? Big files sometimes take time.
  3. Check your colleagues
    • Perhaps someone picked up your job with theirs?
  4. Speak to Reserve counter staff.
  5. Make a Helpdesk request to ask for a refund to your PaperCut account
    • be sure to include the details like date and time.

Printing for visitors and TWU employees

Visitors to the library can print documents in black on white from the guest workstations.  The cost is 10 cents per page payable at the Reserve counter. Print jobs are sent to the photocopier/scanner on the Main level.

Although the library's workstations are intended primarily for students, TWU employees may log on using their trinet/username account to print from the public workstations in the library, if they have a PaperCut account.

Your PaperCut account

As a student, you have a PaperCut print account set up when you start at TWU

The first time you log in, your account will read: $0.00, but you can print until the balance reaches -$4.96 (approximately). At this point, you will need to add mor money to your account, or stop printing.

To add money, use a credit card online through the PaperCut interface, or  use cash to  purchase a $5.00 or $10.00 Top Up card from the Reserve Counter or use coins at the Paystation beside the Print Station on the Main level of the library.

Note that first  $5.00 in your account is a one-time only credit. Accounts are not refilled at the beginning of a term or school year. 

Printing Tips

  1. Documents that are sent as attachments by e-mail or which are accessed using a browser, must be downloaded and opened in the appropriate program on the computer before they can be printed. 
  2. When transferring documents from other computers to the library computers for printing, it's always a good idea to save them as PDF files on the computer that created them. That will help to reduce problems of font substitutions reformatting a document, if the font is not available on the library computers.
  3. Documents created in Photoshop, InDesign, or Illustrator, should be saved as PDFs before sending them to the printer. That allows you to preview the document and ensure that everything appears right before printing.