Frequently asked questions about the library.

TWU Username Account Login (instructions provided by TWIT)

Use firstname.lastname@mytwu.ca to login to the library.

NOTE: If you have NEVER signed in, or have just changed your password, you will need to wait an HOUR before you will be able to login to the library.

*If you are still unable to login after following the instructions and waiting an hour for your account to sync, please click here to submit a helpdesk ticket.

You're also welcome to contact us at the library for help.

Contact infodesk@twu.ca to report your problem. Someone will get back to you as soon as possible.

For MyEBSCO issues, contact: libsys@twu.ca

Use your TWU student login and password (the one you use with your TWU e-mail account and the Student Portal) to log into all computers on the main and upper levels. Computers that are linked only to the catalogue don't require a login, 

The two computers next to the Tech Help desk on the Main Level are for Alumni and Community Borrowers. Student logins do not work for these computers. 

If you're having problems with your login, submit a Help Desk request or contact library staff.


Faculty can log into the library computers, but will need to type: trinet\username in the first box, and your password in the box below.

Yes. Use the appropriate folder for the type of media you're saving.

This is usually a problem only with EBSCOhost eBooks. The easiest solution is to try using a different browser.

If that doesn't work, here's EBSCO's workaround: 

To ensure eBooks are displayed in the eBook viewer in the browser window:

  1. Launch Adobe Reader.
  2. Click the Edit menu in the toolbar at the top of Adobe Reader.
  3. Select Preferences from the drop-down list of options.
  4. Select Internet in the left-column of the resulting menu.
  5. Mark the check box Display PDF in browser.
  6. Click OK.

eBooks now display in the eBook viewer without displaying individual PDFs for each page.
Note: If you have both Adobe Acrobat and Adobe Reader, you will need to make this change in both applications. This does not work with Apple's Preview PDF reader.

The library computers have the following software: 

Adobe Creative Cloud, which includes: 

  • Acrobat
  • After Effects
  • Animate
  • Audition
  • Bridge
  • Character Animator
  • Distiller
  • Dreamweaver
  • Illustrator
  • InCopy
  • InDesign
  • Lightroom
  • Media Encoder
  • Photoshop
  • Prelude
  • Premiere

Microsoft Office 2016

  • Access
  • Excel
  • OneNote
  • Outlook
  • PowerPoint
  • Publisher
  • Word

Other software:

  • Arc GIS
  • Connect
  • Cortana
  • GenoPro  (computers 90594d, 90572d, 90567d)
  • Google Earth Pro
  • GPower
  • GRASS GIS 7.2.1
  • IBM SPSS Stats
  • Natural Reader
  • NVIVO - data extraction software (computers  90555d, 90570d, 90588d, 90571d, 90595d, 90584d, 90563d, 90580d, 90586d)
  • PASCO Scientific