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FAQs

Frequently asked questions about the library.

Borrowing FAQs

No. Reference books may be used only in the Library.

On the E-Book record page, you will see a button which says Full Download.

This is NOT for downloading the entire ebook in PDFs, but it is a feature to check out the ebook for offline viewing. You will be directed to download a program called, Adobe Digital Editions, for viewing/browsing the ebook. 

Mobile/tablet app users can now read eBooks on their handheld device, without downloading Adobe Digital Editions. 

We have different options to use the ebooks based on the concurrent user level we have for each title, shown on the ebook record page on the Library OneSearch result page. See an example below.

 

Summary for user licensing details for different concurrent user levels

Single User titles (1-user access) = available for online reading only
Multi-user titles (3-users access) = borrow for 2 hours 
Unlimited User Access = borrow for 21 days

No. You can renew online here or in most cases by telephone at 604-513-2023.

Yes. If your contact information in your profile is up to date, you will be notified when requested books have arrived, when your books are coming due, etc.

The standard loan period is 21 days. See the Borrower's Guide for complete information.

There are no overdue fines on most items from the collection (books and media.) However, you will be prevented from placing holds or borrowing material until the overdue material is returned or renewed.

For overdue items from Course Reserves, the fee for keeping the material is $1/hour.

For items that have been recalled and not returned by the recall due date, the fee for keeping the material is $1/day.

Alloway Library does not collect overdue fees under $1 per item, and the maximum fee per item is $25.

If you have been charged for lost material, you can reduce your debt by returning the material.

We hold them at the Circulation counter for 4 days.

Up to 30 items for undergraduate students. Up to 60 items for graduate students and faculty.

You can renew books 4 times online. Items requested by another user cannot be renewed.

​Interlibrary Loan allows you to obtain articles and books from other libraries. For community borrowers and alumni, the charge is $15.00 per item. Click here to get started.

We do offer this service for some materials that are not available in electronic format. It is limited by the fair dealing provisions of the copyright law. Contact us for more information.

Certainly. Note, however, that regular due dates apply. While you can renew material by telephone at 604-513-2023, or online through your account, you are responsible to get it back to us safely and on time.

Yes. TWU library has reciprocal agreements with many other academic libraries in BC and across Canada. Go to the Borrowing at Other Institutions page for detailed information.

No. Print journals are for in-library use only. Note, however, if you are a distance student, we will provide you with copies of articles from print journals within the limits of fair dealing. Contact the Research Help Desk for more information.

Click on "Place Hold" and we'll e-mail you when it is returned.

Fees can be paid in person or over the phone. The library accepts credit and debit payment as well as cash (exact amount only) or cheques. Call us at 604-513-2023 to pay by phone.

The book drop is by the main Library entrance.

Because Course Reserve items are time sensitive, hand them to one of the people working at the Borrower Services counter, rather than putting them through the slot for regular book returns. If the library is closed, you can return the material to the After Hours Return slot at the front entry to the library.

  • In-library access to databases. Check with a library staff member for further information.
  • In-library access to the wireless network. Bring your device to the library and check with one of the staff.
  • Interlibrary loan (cost $15 per item)
  • Borrow up to 30 items
  • Online renewals/requests

Restrictions:
No off-campus access to article databases such as EBSCOhost, ProQuest, etc.