TWU logo


Research Help

in-person research help In-person Research Help

Come talk to a librarian at the Research Help Desk on the main floor of the Library Mondays to Fridays, 10:00am-12:00pm, 1:00-3:00pm for in-person research help, first come first served. Or email an individual librarian (see email addresses below) to book an in-person appointment for research help (Note: Monday mornings and some Friday mornings shifts are scheduled from 10:30am-12:30pm). 

 Book a Zoom Appointment

Book a Zoom session to meet with a librarian online between 8 AM and 4:30 PM, Mondays to Fridays.

email Email

Contact a Trinity Western librarian through the Research Help Desk email address. 

phone us Telephone 
Call the Research Help Desk at 604-513-2121 x3903. Check the Research Help Desk hours.

Your friendly Research Librarians


William Badke 
Tel. 604-513-2121 x 3906 

Office -- Upper Level -- 204


Qinqin Zhang 
Tel. 604-513-2121 x 3904

Office -- Main Level

Elizabeth Kreiter

Tel. 604-513-2121 x 3923 

Office -- Main Level

Borrower Services


  Renew materials online or by e-mail


Email us at 

 Telephone us at 604-513-2023 about:

University Archivist and Assistant Librarian, Reference

Tracey Krause 
Tel. 604-513-2121 x 3925, Office -- Upper Level -- Archives -- 229

Available by appointment only.

Curriculum Resource Centre (CRC)


Acting CRC Liaison
Tracey Krause

Office: Upper Level -- CRC-- 222

The CRC is open during Library hours,
to a schedule a CRC consultation

Interlibrary Loan (ILL) Service

Submit an ILL request via the link on this page. For general inquiries about ILL, please email

You may also contact our ILL support staff below for your questions. 

For help with placing ILL requests:

 Ken Pearson 
Tel: 604-513-2121 x3907 
Office -- Lower Level -- Technical Services -- 021

For help with ILL renewals and fees:

lori penner

 Lori Penner 
Tel. 604-513-2121 x 3912
Office -- Lower Level -- Technical Services

Tech Help (IT Services)

 Technical Assistance
Click here to submit a Help Desk request if you have technical problems on the library website.

If you're having problems withe the Help Desk system, email IT support directly 

Trouble logging in to library databases from off-campus?

Here are some initial troubleshooting suggestions. Be sure to contact us if you're still having problems.

Locked account - If you've tried and failed to log in multiple times, you may contact IT's Public Assistance for help.

Is this a new problem?

If you've been able to log in from off campus, but suddenly access stops working, it could be a temporary problem. This sometimes happens with even the best online providers. Contact us to see if anyone else has reported a problem.

Are you still registered as a student, or employee? Call Circulation at  604-513-2023 or e-mail and they'll be able to tell you if your registration is current.

If you're still not able to access databases, try:

  • Using another browser, or
  • Clearing your browser's cache (see this WikiHow page for instructions).

Passwords - If you're having problems with your password, check out the Knowledge Base.

Can you log in on campus, but not at home? Or, can you log in to Moodle or the Student Portal successfully from off campus?

If yes, then it's probably not a password problem. It could be:

A Browser Problem - Sometimes an error page gets stuck in the browser's cache and won't let the browser access the correct live page. To clear your cache, see this WikiHow page

A Firewall Problem - If you are still having problems and are sure that your user name and password are correct, check to see if you are using a personal firewall and that it will allow an outgoing connection to the address port 443 or 80 and that you also do not have your web browser connecting through your ISP's proxy server. This can be checked as follows:

  • Chrome - Settings -> Show advanced settings  -> Network (Change proxy settings) -> Connections (LAN settings)
  • Safari - Preferences -> Advanced -> Proxies -> Change Settings -> Uncheck all boxes
  • FireFox - Tools -> Options -> Advanced -> Network Tab -> Settings
  • IE 5.x/6.x - Tools -> Internet Options -> Connections -> LAN Settings -> Proxy Server
  • Opera 7.x - File -> Preferences -> Network -> Proxy Servers

If your browser is configured to use a proxy server you will need to either disable this option or configure the settings to "bypass" the proxy server for the address If you have personal firewall software or hardware then you can check to see if it is causing the problem by disabling it and try to log in again. If this works then you will need to check your firewall documentation or support site to allow outgoing browser connections to port 2048 of the address

Finally, if you have a research project due soon and are having access problems, while IT/the library is figuring out what the problem is, contact and we may be able to help you with your research.