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Library Services

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My Account

Because of ongoing cybersecurity threats, access to the classic catalogue has been restricted to Canadian IP addresses. As a result, placing a hold and managing your account are available within Canada only or with a Virtual Private Network (VPN) connected to Canada. If you are located outside of Canada and do not use a VPN service, please contact circ@twu.ca to request an item or renew material.

 

On-Line Account Access

Using the barcode number on your library card and the My Account link at twu.ca/library allows you to:

  • see the due date for material you currently have out
  • renew material
  • see the status of Holds you have made

Renew Material

There are many ways to renew material you have borrowed, but there are limits to the number of times you can renew material.

  1. Online. Use the Renew Materials link at the library webpage and your ID card barcode to log in your account; select the material you want to renew, click the Renew Selected Items button and watch for the confirmation with your new due date; if your material cannot be renewed the message will explain why.  Our system will allow up to four online renewals. Feel free to contact us if you need further assistance.
  2. At Alloway Library.  Staff at the Borrower Services counter will be glad to renew material for you. You do not need to bring the material with you to the library, unless you have already reached the renewal limit. Our system will allow up to four unseen renewals - renewals when the material is not present - and staff can provide additional renewals if the material is present. 
  3. By contacting us. Phone or email the Borrower Services for assistance.Our system will allow up to four unseen renewals - renewals when the material is not present. 
On-Line Account Access

Using the barcode number on your library card and the My Account link at twu.ca/library allows you to:

  • see the due date for material you currently have out
  • renew material
  • see the status of Holds you have made