Christianity and Culture

Research Help

in-person research help 

In-person Research Help

Drop by the Research Help Desk 10:00am-12:00pm, 1:00-3:00pm
Mondays to Fridays.
Or call 604-513-2121 x.3903.

Book an Appointment

Book an in-person appointment or Zoom session with a librarian between 8 AM and 4:30 PM, Mondays to Fridays.

email 

Email

Email a Trinity Western librarian anytime with your research questions. 

Chat Research Help - AskAway

AskAway is a province-wide service. Librarians may be from TWU or any other BC academic library.

Note: For help with specialized questions contact a TWU librarian directly.

Your friendly Research Librarians

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William Badke

Tel: 604-513-2121 x 3906
Office: 204 (Upper Level)
E-mail: badke@twu.ca

Qinqin Zhang

Tel: 604-513-2121 x 3904
Office: Main Level
E-mail: qinqin.zhang@twu.ca

Elizabeth Kreiter

            

Tel: 604-513-2121 x 3923
Office: Main Level
E-mail: elizabeth.kreiter@twu.ca

Borrower Services

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Renew Materials

Renew your item online at
My Account
or by email.

email

Email us

Email us at circ@twu.ca with your questions about using the library.

Call us

Call us during open hours at
604-513-2023. 

University Archivist


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University Archivist,
Assistant Librarian, Reference

Tracey Krause
Tel: 604-513-2121 x 3925
Office: 229 (Upper Level, Archives)
E-mail: tracey.krause@twu.ca

Curriculum Resource Centre


Curriculum
Resource Centre

The CRC is open during Library hours.
To a schedule a CRC consultation,
email CRC@twu.ca. 
Acting CRC Liaison, Tracey Krause

Interlibrary Loan (ILL) Service

Submit an ILL request via the link on this page. For general inquiries about ILL, please email ill@twu.ca. You may also contact our ILL support staff below for your questions.

Ken Pearson
For help with ILL requests.

Tel: 604-513-2121 x 3907
Office: 021 (Lower Level, Technical Services)
E-mail: ken.pearson@twu.ca

lori penner

Lori Penner
For help with ILL renewals & fees.

Tel: 604-513-2121 x 3912
Office: 021 (Lower Level, Technical Services)
E-mail: lori.penner@twu.ca

Sarah Brake

            

Office: 021 (Lower Level, Technical Services)
E-mail: sarah.brake@twu.ca

Technical Help

Trouble logging in to library databases from off-campus?

Here are some initial troubleshooting suggestions. Be sure to contact us if you're still having problems.

Locked account - If you've tried and failed to log in multiple times, you may contact IT's Public Assistance for help.

Is this a new problem?

If you've been able to log in from off campus, but suddenly access stops working, it could be a temporary problem. This sometimes happens with even the best online providers. Contact us to see if anyone else has reported a problem.

Are you still registered as a student, or employee? Call Circulation at  604-513-2023 or e-mail circ@twu.ca and they'll be able to tell you if your registration is current.

If you're still not able to access databases, try:

  • Using another browser, or

  • Clearing your browser's cache (see this WikiHow page for instructions).

Passwords - If you're having problems with your password, check out the Knowledge Base.

Can you log in on campus, but not at home? Or, can you log in to Moodle or the Student Portal successfully from off campus?

If yes, then it's probably not a password problem. It could be:

A Browser Problem - Sometimes an error page gets stuck in the browser's cache and won't let the browser access the correct live page. To clear your cache, see this WikiHow page

A Firewall Problem - If you are still having problems and are sure that your user name and password are correct, check to see if you are using a personal firewall and that it will allow an outgoing connection to the address twu.idm.oclc.org port 443 or 80 and that you also do not have your web browser connecting through your ISP's proxy server. This can be checked as follows:

  • Chrome - Settings -> Show advanced settings  -> Network (Change proxy settings) -> Connections (LAN settings)

  • Safari - Preferences -> Advanced -> Proxies -> Change Settings -> Uncheck all boxes

  • FireFox - Tools -> Options -> Advanced -> Network Tab -> Settings

  • IE 5.x/6.x - Tools -> Internet Options -> Connections -> LAN Settings -> Proxy Server

  • Opera 7.x - File -> Preferences -> Network -> Proxy Servers

If your browser is configured to use a proxy server you will need to either disable this option or configure the settings to "bypass" the proxy server for the address twu.idm.oclc.org. If you have personal firewall software or hardware then you can check to see if it is causing the problem by disabling it and try to log in again. If this works then you will need to check your firewall documentation or support site to allow outgoing browser connections to port 2048 of the address twu.idm.oclc.org

Finally, if you have a research project due soon and are having access problems, while IT/the library is figuring out what the problem is, contact infodesk@twu.ca and we may be able to help you with your research.