About the Library

Hours, Staff, Map, etc.

TWU Library AskAway Policy Page

General Information

Library Homepage

https://www.twu.ca/library

Library Branches

Norma Marion Alloway Library

Service Hours

http://libguides.twu.ca/hours

Library Policies

Copyright: https://libguides.twu.ca/copyright/home
Privacy Notice: https://libguides.twu.ca/c.php?g=597121&p=5295489

Library Floor Plans and campus map

http://libguides.twu.ca/maps​ 
(Library located in the Norma Marion Alloway Library and Learning Commons on the Langley campus)

Circulation / Checkout/
Loans Phone Numbers

Circulation or Borrower Services: 604-513-2023
circ@twu.ca

Reference Desk
Phone Number

604-513-2121 ext. 3903

Email Address for Reference Questions

infodesk@twu.ca
Reference Librarians contact list: https://libguides.twu.ca/help

Resources & Services

Library OneSearch

https://twu.idm.oclc.org/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&direct=true&setup=1&profile=eds

Classic Catalogue

http://library.twu.ca/

Indexes & Databases

http://libguides.twu.ca/articles

Database Authentication

The linked page gives instructions on how to authenticate. https://libguides.twu.ca/c.php?g=394435&p=2683704​

Login procedure! At the "Sign in" page, students need to enter their Moodle username (John.Doe) + @mytwu.ca or @twu.ca (John.Doe@mytwu.ca). At "Enter password," use your Moodle password to log in for off-campus access. Students are encouraged to contact TWU IT's public assistance if experience further login issues.

Institutional Repository / Digital Collections

TWUSpace: https://twu.arcabc.ca/

TWU Archives: https://archivessearch.twu.ca/index.php

C.S. Lewis and Friends Collection: https://libguides.twu.ca/cslewiscollection

Google Scholar

https://twu.idm.oclc.org/login?url=http://scholar.google.com/schhp?hl=en

Research Guides

Link to Research Guides can be found on the Library home page
Direct link: https://libguides.twu.ca/?b=s

Citation Guides

http://libguides.twu.ca/citation_style_guides

Instruction

Multiple methods of contact: email, in-person, zoom, phone.
https://libguides.twu.ca/help

List of Librarians

https://libguides.twu.ca/c.php?g=597121&p=5228924

Reserves

Students can look up items on reserve from the Course Reserves tab on the library homepage.

Faculty can find information related to course reserves, including eligibility of materials for course reserve, the form for placing materials on reserve, and guidance for linking e-copies of required readings to Moodle, on the Course Reserves tab of the Faculty Services libguide.

Interlibrary Loans

https://libguides.twu.ca/interlibrary_loan

eJournals

Online Journals

Print Journals

Print journals

Some current issues of print journals are held on the Main Level of the library but most are located on the Lower Level and are shelved alphabetically by title. Microfiche and microfilm are also located on the Lower Level.

See Library Floor Plan 

Archives and Special Collections

Search TWU Archives and Special Collections: https://archivessearch.twu.ca/

Curriculum Resource Centre

https://libguides.twu.ca/CRC

Technical Help

IT Services for Students: http://www.twu.ca/help

Click on the "Service Hub" link for IT.

Writing Centre Contact

https://www.twu.ca/learning-commons/writing-centre
Email: writingcentre@twu.ca

WriteAway link

https://writeaway.ca/submit-your-assignment-or-your-question

eResources Emergency Contact

If any of our databases are reported as being offline, contact Caroline Ahn (caroline.ahn@twu.ca).

Borrowing Information

Library Cards

https://libguides.twu.ca/c.php?g=595670&p=5229884

Loan Periods

https://libguides.twu.ca/c.php?g=697124&p=5312441

Holds/ Recalls/ Requests

http://libguides.twu.ca/c.php?g=595670&p=5058587
How to place a Hold video tutorial: https://vimeo.com/427429264/e8565680b6

Renewals

http://libguides.twu.ca/c.php?g=595670&p=5058586

Fines/ Penalties

http://libguides.twu.ca/c.php?g=595670&p=5058586

Borrowing Policies

https://libguides.twu.ca/c.php?g=697124&p=5229866

Library Account Information

Patron Account Information Or click on the "My Account" link under the Services heading.

After Hours Book Return

There is an after hours book-drop for books and media outside the main entrance to the library.
In order to avoid fines, return material on time.

Equipment & Facilities

Internet Access

https://trinitywestern.teamdynamix.com/TDClient/1904/Portal/KB/ArticleDet?ID=15371

Wireless Access

Students access is through TWU wireless. More information.

Photocopiers

https://libguides.twu.ca/printing_scanning_copying There are two photocopier stations in the library, one each on the Main and Upper levels. Both photocopiers are equipped with a debit card reader, and the one on the Main Level accepts coins. Users are required to purchase debit cards from Borrower Services staff to use these machines. Both copiers will also scan to e-mail for free.

Printers

Computers are networked to the central print station located on the Main Level. Student using this printer pay from their PaperCut account.  

Both copy cards and top-up cards (for PaperCut accounts) can be purchased at Borrower Services on the Main Level.

Microfilm/ Microfiche

The library’s microform collection is stored on the Lower Level of the library. The microform collection is non-circulating and must be used within the library.  

Study Rooms

Independent and group study rooms are available in the library for two-hour bookings at a time and may be extended at the end of the booking period, provided no one else has reserved the room. Rooms may be reserved in advance here. Instructions on how to book a study room can be found here.

Computer Labs

The library has a computer lab on the main level. The software installation varies according to the machine and location.

Campus Information

Academic Calendar

http://www.twu.ca/academics/academic-calendar

Class Timetable

http://www.twu.ca/academics/office-registrar/course-timetable

Exam Schedules

http://www.twu.ca/academics/office-registrar/exam-schedule

Campus Maps

http://www.twu.ca/about/campus-locations/campus-map

Other Resources

Directions to TWU

https://www.twu.ca/visit/directions-twu 

AskAway Local Administrator(s)

Elizabeth Kreiter, elizabeth.kreiter@twu.ca 
AskAway backup: Tracey Krause, tracey.krause@twu.ca