Research Guides: About the Library: AskAway TWU Library Policy Page

TWU Library AskAway Policy Page

Library Homepage	http://www.twu.ca/library/
Library COVID-19 Page	https://libguides.twu.ca/COVID19
General Information
Library Branches	Norma Marion Alloway Library
Service Hours	http://libguides.twu.ca/hours
Library Policies	http://libguides.twu.ca/more_library_services Copyright: https://libguides.twu.ca/copyright/home
Library Floor Plans	http://libguides.twu.ca/maps
Circulation / Checkout/ Loans Phone Numbers	Circulation or Borrower Services: 604-513-2023
Reference Desk Phone Number	~~604-513-2121 ext. 3903~~ TWU reference has moved online: infodesk@twu.ca
Email Address for Reference Questions	infodesk@twu.ca Reference Librarians contact list: https://libguides.twu.ca/help

Resources & Services
Library Catalogue	https://ezproxy.student.twu.ca/login?url=http://search.ebscohost.com/login.aspx?authtype=ip,uid&direct=true&setup=1&profile=eds
Classic Catalogue	http://library.twu.ca/
Indexes & Databases	http://libguides.twu.ca/articles
Google Scholar link	https://ezproxy.student.twu.ca/login?url=http://scholar.google.com/schhp?hl=en
Database Authentication	The linked page gives instructions on how to authenticate. https://libguides.twu.ca/c.php?g=394435&p=2683704 New login procedure! At the "Sign in" page, students need to enter their Moodle username (John.Doe) + @mytwu.ca or @twu.ca (John.Doe@mytwu.ca). At "Enter password," use your Moodle password to log in for off-campus access. Students are encouraged to contact TWU IT's public assistance if experience further login issues.
Research Guides	Link to Research Guides can be found on the Library home page Direct link: https://libguides.twu.ca/?b=s
Citation Guides	http://libguides.twu.ca/citation_style_guides
Instruction	Contact the reference Research Librarian for assistance. https://libguides.twu.ca/help
List of Librarians	http://libguides.twu.ca/more_library_services/faculty-staff
Reserves	The Library does not have physical course reserves at this time. Instructors have placed assigned readings in Moodle.
Interlibrary Loans	https://libguides.twu.ca/interlibrary_loan
eJournals	Online Journals
Print Journals	Print journals Current issues of print journals are held on the Main Level of the library and are shelved alphabetically by title. Bound back issues are also located on the Main Level of the Library. Microfiche and microfilm are in the Microforms Room on the Main Level See Library Floor Plan
Archives and Special Collections	Search TWU Archives and Special Collections: https://archivessearch.twu.ca/
Curriculum Resource Centre	https://libguides.twu.ca/education_home/curriculum_resource_centre
Technical Help	IT Services for Students: http://www.twu.ca/help
Writing Centre Contact	https://www.twu.ca/learning-commons/writing-centre Email: writingcentre@twu.ca
eResources Emergency Contact	If any of our databases are reported as being offline, contact Caroline Ahn (caroline.ahn@twu.ca).
Borrowing Information
Library Cards	http://libguides.twu.ca/c.php?g=595670&p=5058585
Loan Periods	http://libguides.twu.ca/c.php?g=595670&p=5058586
Holds/ Recalls/ Requests	http://libguides.twu.ca/c.php?g=595670&p=5058587 How to place a Hold video tutorial: https://vimeo.com/427429264/e8565680b6
Renewals	http://libguides.twu.ca/c.php?g=595670&p=5058586
Fines/ Penalties	http://libguides.twu.ca/c.php?g=595670&p=5058586
Borrowing Policies	http://libguides.twu.ca/c.php?g=595670&p=5058585
Library Account Information	Patron Account Information Or click on the "My Account" link under the Services heading.
After Hours Book Return	There is an after hours book-drop for books and media outside the main entrance to the library. In order to avoid fines, return material on time.
Equipment & Facilities
Internet Access	http://libguides.twu.ca/c.php?g=401226&p=2730983
Wireless Access	Students access is through TWU wireless. More information.
Photocopiers	http://libguides.twu.ca/faqs/copying_printing There are two photocopier stations in the library, one each on the Main and Upper levels. Both photocopiers are equipped with a debit card reader, and the one on the Main Level accepts coins. Users are required to purchase debit cards from Borrower Services staff to use these machines. Both copiers will also scan to e-mail for free.
Printers	Computers are networked to the central print station located on the Main Level. Student using this printer pay from their PaperCut account. Both copy cards and top-up cards (for PaperCut accounts) can be purchased at Borrower Services on the Main Level.
Microfilm/ Microfiche	The library’s microform collection is stored on the Lower Level of the library. The microform collection is non-circulating and must be used within the library.
Meeting/ Study Rooms	Independent and group study rooms are available in the library for two-hour bookings at a time, and may be extended at the end of the booking period, provided no one else has reserved the room. Rooms may be reserved in advance. Reservations are made at Borrower Services on the Main Level of the library.
Computer Labs	The library has a computer lab on the main level. The software installation varies according to the machine and location. Go here for a detailed description of which software is on which computers.
Campus Information
Academic Calendar	http://www.twu.ca/academics/academic-calendar
Class Timetable	http://www.twu.ca/academics/office-registrar/course-timetable
Exam Schedules	http://www.twu.ca/academics/office-registrar/exam-schedule
Campus Maps	http://www.twu.ca/about/campus-locations/campus-map
Other Resources

Directions to TWU	http://www.twu.ca/about/directions-twu
AskAway Local Administrator(s)	Tracey Krause, tracey.krause@twu.ca AskAway backup: Caroline Ahn, caroline.ahn@twu.ca

Norma Marion Alloway Library

About the Library: AskAway TWU Library Policy Page

TWU Library AskAway Policy Page