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Concierge - Information Bank: Scanning / Photocopying

Scanning - General Information

Scanning documents is a free way of obtaining research information from books and reserve items. Keep an eye open for patrons who are standing at the copier/scanner with a puzzled look, and ask if they need help.

There are two ways to scan, to:

  1. e-mail
  2. a USB/flash drive

The USB drive option is better because it's faster, more reliable, and allows for larger file sizes.


  • Smaller items, such as passports, driver's licences, etc. may need to have a plain sheet of paper placed behind them, as sometimes the scanner can't find them otherwise.
  • Use a fingernail rather than a finger-tip to tap the touch-screen.
  • If they're copying documents and plan to print them, it's cheaper to send them to their e-mail or save them to a flash drive and print it from their computer account, because double-sided printing cuts the cost in half.
  • If they've made any changes from the default settings, these will revert to default as soon as they press "read end" so if they want to scan another document, they'll need to re-enter the special settings.
  • The default settings are 200 PPI, black and white, and PDF format. If they are scanning a passport or image, they may want to change the settings under exposure to photo or text and photo.

Scanning to E-mail

Scanning to E-mail

  1. It's more reliable to scan to a USB/flash drive, especially if they're doing higher-resolution scans and/or colour.
  2. Have patrons enter their e-mail address using the pull-out keyboard (hidden under the touch-screen).
  3. When typing on the touch-screen, it works best if you use a fingernail rather than a finger.
  4. To scan a document, press the "Print" key.
  5. If they are doing multiple pages and want to keep them in the same document, they can compile them by continuing to scan documents. 
  6. Once they've finished scanning, they should press "Read End" to send the e-mail.
  7. Once they've sent their document, they should check their e-mail before leaving the library to ensure it has scanned and been sent correctly. High-resolution or colour scans may take some time to arrive by e-mail and in some cases may not arrive at all. That's why it's better to scan them to a USB/flash drive.
  8. If they're scanning an important document, it's better to send it to their own account, rather than sending it directly to a third party. That way they can check and make sure the document has scanned correctly and also allows them to give it a better name than LIB-1-MXM363N@twu.ca_20150225_075454.

Scanning to a USB/Flash Drive

This is the best option because it's fastest and most reliable.

To use it choose:

  1. Image Scan
  2. USB Mem. Scan
  3. Insert the USB drive on the front of the copier just below the Copy button.
  4. Make any settings changes - 
    • For reading documents on-screen, it's best to increase the PPI to 300 from the 200 (default)
    • For items that are an odd shape, you may have to specify the size and orientation to get it to scan properly.
  5. If they are scanning a number of loose pages, the document feeder works well and will also do double-sided scans.


The library has two photocopier/scanners. One each on the:

  • Main level (near the Research Help Desk)
  • Upper level (near the elevator)

Regular copying:

  • $.10 per copy
  • You’ll need to buy a copy card for $5 (plus a $1 refundable deposit) at the Reserve Counter.
  • The main level copier takes coins.
  • Change is available at the Reserve counter.