Skip to main content

Library COVID-19 Response: General Information

Up to date information from Norma Marion Alloway Library in light of the COVID19 pandemic.

Library Services

The following is subject to change. Check back regularly.

Building Status

  • The library building is closed until further notice.  Access to all our electronic resources continues 24/7.
  • Learning Commons Space: Closed

Borrower Services

  • Holds: See Contactless Holds Pickup tab for info regarding our contactless hold pickup service (phase I)
  • Due Dates: All due dates for books signed out before the physical closure of the library will be extended to September 8, 2020. Don't renew or return books in the meantime. Just hang onto them. This due date applies to students, faculty and staff.
  • Fines: For items checked out before the library's physical closure, overdue and interlibrary loan fines since January 1st are waived. Starting with our contactless holds pickup service, overdue fines have now been reinstated for newly checked out items.
  • Returns: Note that you do not have to return library books at this time (see Due Dates above).  If you do decide to come to campus to return books, you will be questioned at the University security hut.  Tell them that you are "returning material to the library drop  box."

Interlibrary Loans (ILLs)

  • As many academic libraries reduce services in light of COVID-19, ILL requests for print material have been suspended. To the extent possible, requests for copies of e-journal articles and e-book chapters will continue to be processed until further notice with no fee. We appreciate your understanding if we are simply unable to fulfill your requests, and encourage you to contact our Reference Librarians at for help finding alternative sources. If you have a borrowed ILL item, please hold onto it until further notice. Lending libraries are not accepting returns at this time.

Database Access Issues 

  • Students, If you are having trouble accessing a database, please email us at 
  • Faculty or staff, you can now access our databases whether or not you are using your VPN. Contact the above email if you are having access issues.

Research Help

  • For research help, contact infodesk@twu.caYou can use the same e-mail address to set up a video interview with a librarian using Zoom, though this is not required for most research support.  

Using Zoom in Online Classes

See this YouTube video explaining how students can best use Zoom:

Specialized Collections and Services

Self-care Resources from TWU

University COVID -19 Information