Skip to main content

Library COVID-19 Response: For Faculty

Up to date information from Norma Marion Alloway Library in light of the COVID19 pandemic.

Scan and Send E-mail Requests

Access to the print collection is still closed. However, library staff are now providing a scan and send service of short excerpts from the print collection for course preparation, course reserves, and personal research. To take advantage of the service, click the scan and send e-mail link below:

e-mail Scan and Send E-mail

Librarians will first attempt to find a suitable electronic equivalent for your request, so making a request only opens a conversation.

  • Scanning will be done Monday (Tuesday in the case of holiday Mondays) and Thursday
  • All scanning will be done in accordance with Canada's Fair Dealing law.

Faculty Information

Faculty members, please see our Faculty Services page at

Library borrower services are now closed and thus print books are unavailable for study or sign-out.  We realize that this is a challenge for faculty course preparation and research, but the situation is beyond our control. Please see the e-mail links for support under the General Information tab.

VPN and database access

You do not need to be on TWU VPN to access our databases. Some faculty, in fact, have had difficulty opening databases while on VPN.  This issue has now been resolved, so you can use TWU databases whether on VPN or not.

Research Guides

With print access being unavailable for many of our students, our Research Guides (along with our OneSearch tool on the library home page) offer a doorway into multiple electronic books and articles.  Please encourage your students to access the Research Guides. See also the Research Guides tab in this site.

E-mail and Zoom research support

Faculty and staff can access Zoom for video meetings with librarians, using their TWU login via the link below. You don’t need to get an account from IT. Your regular TWU login is the credential you will need for Zoom:

You can contact a librarian, by e-mail or video, for any kind of support. For a video discussion, simply e-mail to agree on a time. Hosting and joining a meeting in Zoom is very straightforward. You do need to install the program on your machine or device. There are useful training videos on how to use Zoom via this link:

Using Zoom in Online Classes

See this YouTube video explaining how students can best use Zoom:

Interlibrary Loans (ILLs)

As many academic libraries reduce services in light of COVID-19, ILL requests for print material have been suspended. To the extent possible, requests for copies of e-journal articles and e-book chapters will continue to be processed until further notice. We appreciate your understanding if we are simply unable to fulfill your requests, and encourage you to contact our Reference Librarians at for help finding alternative sources. If you have a borrowed ILL item, please hold onto it until further notice. Lending libraries are not accepting returns at this time.


You can scan documents up to what’s allowed by fair dealing and then post them on Moodle or send them directly to students. The library has limited scanning services. Note that much of what you want to scan will be subject to copyright.  See the library's copyright page for more or contact to seek more information on specific situations.

Library Blog

The library blog - - regularly has columns to support your teaching. You can pass them on to your students as well.

Two Templates for Communicating Copyright Compliance in Digital Course Delivery

 The Canadian Association of Research Libraries (CARL) has developed some copyright guidance to assist in the rapid transition to online course and exam delivery. They hope this resource will be a useful template that you  can adapt to help instructors who are moving course materials online. 

 Serving Student Access Needs As We Rapidly Shift to Online Course and Exam Delivery: Copyright Considerations (Google doc)

Open Access Collections

Using Curriculum Builder to add Library E-resources to Moodle

Curriculum Builder is an available resource in Moodle that enables you to search for e-content (books, articles) in our Library OneSearch system and add them as readings on a Moodle course site.  

For a clear tutorial on using EBSCO Curriculum  Builder:

To locate Curriculum Builder:

First, open editing and choose to Add an activity or resource. You will find EBSCO Curriculum Builder as an activity. 




Faculty Support from the Library in a Nutshell


  • New e-resources - We have links to temporarily available full text and databases from Cambridge, JSTOR and so on in this guide:
  • Faculty Research Support - We can help you identify electronic copies of items needed for your own research or for class readings.
  • Scan-to-order - Making the transition from a print to a digital environment is challenging, so if there are readings for your course that you'd placed on Print Reserve, or had planned to do it for an upcoming course, contact the library and let us know.  There are copyright limits on what we can scan, but don't hesitate to ask.  The best way to do this is to e-mail with specific material you'd like scanned.
  • Research Guides -Our Research Guides provide doorways into electronic research in your disciplines, including writing and citation guidance. Please promote these to your students.
  • Tutorials - We have a guide to Library OneSearch ( and numerous video tutorials for databases and research elements (
  • Student assignment support - Students regularly struggle with finding a way forward when given a research assignment. If you send a copy of your assignment to, we will provide you with a set of steps and suggestions that you can pass on to your students.  Several faculty have already done this.
  • Student Research Support - We are readily available through to support student research or your own research. Please let your students know about our availability.

Research Help promo slide

Faculty colleagues, we are here to help your students with their research assignments. Please post this slide in your Moodle sites or share this with your students during your virtual classes.