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FAQs: Why won't my username and password work when I try to log in?

Frequently asked questions about the library.

Why won't my username and password work when I try to log in?

If you're able to log in to the Student Portal when you're on campus, but are only having problems off campus, the problem may be a page stuck in your browser cache. The solution in this case is to clear your browser cache. The method of clearing your cache varies depending on your browser and system software. This page on WikiHow shows how to clear the cache on many different browsers/systems.

The proxy page describes how to connect to databases from off campus. If you're still having problems, check the IT FAQs page. If that doesn't help, go to the Tech Support page to report it. Someone will get back to you promptly.

You're also welcome to contact us at the library for help.